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Terms & Conditions

This site is owned by Cambridge Home and Garden Ltd.

By using or accessing this website and/or placing any order(s), you agree to be legally bound by these terms and conditions. All other terms and conditions, including those that may be proposed in any order submitted by you, are expressly excluded and shall have no effect.

Receipt by Cambridge Home and Garden Ltd of an order via our website does not constitute legal acceptance of an order. We reserve the right to refuse your order for any reason we see fit.

These terms relate to sales over the Internet only. Separate terms and conditions apply to purchases made directly from our stores.

1. VAT

All of our quoted prices are inclusive of VAT at the prevailing rate, however adjustments will have to be made to comply with any change in rates or other legally imposed changes in respect of VAT.

2. Payment

Full payment will be required at time of order.

3. Delivery/Postage

We offer free local delivery (please see delivery section for postcodes covered) and free national delivery on all orders over £500, and £20 per item on orders under £500. Delivery will be within 10 working days from completition of payment as long as your order is in stock. Please e mail info@cambridgehomeandgarden.com to check stock before placing your order. 

4. Delivery dates

We offer a free local delivery (please see our delivery page for free delivery radius) or £20 per item outside our radius. Free delivery on all orders over £500. Whilst we make every effort to ensure that we honour estimated delivery dates, it is possible that circumstances beyond our control may cause delivery dates to be changed.

5. Title

Ownership of goods shall remain with Cambridge Home and Garden and shall not pass to you until the agreed price together with all other sums due from you to Cambridge Home and Garden have been paid in full and goods have been delivered to your home.

6. Storage

Unfortunately we do not have the facility to store your product for any length of time therefore if you cannot take the product within two weeks of us advising you of its availability, we will charge storage charges of £25 per week for a maximum of four weeks, after which we deem the order to be cancelled.

Where the product is a standard stocked line, the stock will be returned to free stock, which means that it will be made available to other customers. In this case we cannot guarantee immediate product availability when you are ready to take the order.

7. Colours and finishes

Photographs displayed on our website and display models and samples in our stores are representative of the finished product. Whilst every effort will be made to match all colours and finishes, goods are supplied on the understanding that there may be slight dye, shade and grain variations, particularly with natural products such as wood. Where stated, some images have been digitally created to illustrate the colour options available for this range. These colours will be affected by your monitor and by your printer and therefore may not be 100% accurate to the finished product.

8. Size and description of product

All sizes quoted are approximate. Size and product descriptions are given in good faith from our suppliers' information. Products are manufactured to perform within the appropriate industry measurement tolerances.

9. Variation in product specification

Due to the shortage of certain new raw materials, changes in legislation or safety requirements some products supplied by the Company may have minor technical alterations and could differ slightly in actual construction from the goods shown in sample or pattern form. The Company state any changes that are made will result in a performance of an equally high or improved standard. The quality coding will remain the same and the quality guarantee will continue to apply.

10. General care

The product(s) supplied are to be used for the purpose and in the manner for which they were designed. Most manufacturers include care and maintenance advice with their products, which should be read and followed. No responsibility will be accepted for damaged caused by cleaning if the care and maintenance instructions have not been followed.

11. Damaged Goods

  • Any damaged goods must be reported within 7 days of the order being accepted and should be reported as such at the time of delivery for the query to be valid.

12. Cancellations by Cambridge Home and Garden

We reserve the right not to accept an order if:

  • We do not have the stock to fulfill the order
  • If we are unable to deliver the product to your area
  • If an item was incorrectly priced or described on the web site
  • If your payment was not authorised
  • If you have not complied with our terms and conditions of sale
  • If an order is cancelled by Cambridge Home and Garden, any payments made to us will be refunded within 30 days of the cancellation.

13. Country of Merchant domicile

The Country of Merchant domicile is the UK.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau.